Returns & Refunds Policy

Stocked (non-custom) goods may be returned within 14 days of receipt, no questions asked. This does not apply to custom or special orders, which are made or sourced specifically for your order and cannot be returned unless faulty.

To be eligible for return, goods must be unused, in resaleable condition, and in their original packaging with all accessories and documentation included.

• The customer is responsible for the cost of freight to return the goods to us.
• A 20% restocking fee applies to approved returns of stocked goods.

Email sales@buyrite.co.nz with your invoice or order number and the reason for the return, and we'll confirm the next steps before you send anything back.

If goods arrive faulty or not as ordered, contact us as soon as possible — the return freight and restocking fee above do not apply in that case.

Once a returned item has been received and inspected, we'll process your refund to the original payment method, or as a credit to your trade account where applicable, within a reasonable timeframe. The original delivery cost is non-refundable.

Email sales@buyrite.co.nz with your invoice or order number and we'll help sort it out.