Delivery Policy

Stocked goods are typically dispatched within 3–5 working days of payment or order confirmation. Timeframes can vary for rural or remote addresses, and for custom or special-order items, which we'll confirm with you at the time of order.

Someone needs to be available at the delivery address to receive the goods, inspect them, and sign for delivery. Please check the packaging and appliance for any visible damage before signing.

If your order arrives damaged, incomplete, or not as ordered, please note this on the delivery docket at the time and contact us straight away:

• Delivered on our own truck: let the driver know immediately and email us photos of the damage the same day.
• Delivered by a freight/courier partner: note the damage with the carrier on delivery and contact us within 24 hours so we can lodge a claim with the carrier on your behalf.

For any delivery question, email sales@buyrite.co.nz with your invoice or order number.